AI Incident Reports
Real-world AI incident reports
What actually happened to real organizations, from deepfake fraud to privacy fines and chatbots that ended up in court. Every report cites public sources and draws lessons for your organization.
Air Canada
February 2024 · Canada
Air Canada: a tribunal holds the airline liable for its chatbot
Air Canada's website chatbot gave wrong bereavement-fare advice. The airline argued the bot was a "separate entity"; the tribunal disagreed.
About CA$812 in damages, interest and fees, and an important legal precedent
OpenAI
December 2024 · Italy
Italy fines OpenAI €15 million over ChatGPT data processing
Italy's Garante found OpenAI processed personal data to train ChatGPT without an adequate legal basis, failed to notify a breach and lacked age verification.
€15M fine plus a six-month public awareness campaign
Clearview AI
September 2024 · Netherlands
Clearview AI: €30.5M Dutch fine for its facial recognition database
The Dutch DPA fined Clearview AI €30.5M for building a biometric database from 30+ billion photos scraped from the internet.
€30.5M fine and a cease order backed by further penalties
New York City (MyCity)
March 2024 · United States
New York City's MyCity chatbot advised businesses to break the law
The Markup found NYC's official MyCity chatbot telling employers and landlords things that were illegal, from taking workers' tips to discriminating against tenants.
Legal exposure for businesses that followed it and lost public trust
iTutorGroup
September 2023 · United States
iTutorGroup: hiring software that automatically rejected older applicants
The US EEOC said iTutorGroup's application software automatically rejected women 55+ and men 60+. The company paid $365,000 to settle.
$365,000 plus mandatory anti-discrimination policies and training
Levidow, Levidow & Oberman
June 2023 · United States
Mata v. Avianca: lawyers sanctioned for ChatGPT-invented cases
Two New York lawyers filed a brief citing court decisions ChatGPT had invented. The court sanctioned the lawyers and their firm.
$5,000 sanction, mandatory notices to judges and wide reputational damage
Our method: we only publish incidents recorded in credible public sources (court rulings, official filings, established media). The text is our own and every report links to its original sources. Spotted an error? Let us know.
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